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The “How You Doin’?” customer service program employs 10 goals to help maintain a first-rate facility by providing top-notch service to our customers. It also encourages our staff to go out of their way to ensure every visitor feels at home at the Durham Convention Center and during their stay in Durham.

Have you attended an event and had EXTRAordinary customer service? Send us a "How You Doin'?" Thank You Note and mention the name of the staff member that went above and beyond for you and we will be sure to recognize them!
Nominate An Employee for HYD

 

Top Ten Goals

Customer First Use all resources available to serve internal and external customer interactions.

Positive Attitude Solve problems creatively by making decisions that positively impact the entire organization.

Golden Rule Treat co-workers and customers with complete respect, fairness and courtesy.

24-Hour Rule Act with an appropriate sense of urgency when responding to any and all requests.

Listen Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.

Everybody Sells Suggest and implement new ways to drive and improve our business.

Think “YES” Consistently demonstrate a can-do approach in thoughts and actions.

Enthusiasm Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.

Be Professional Represent Global Spectrum in an ethical and positive manner with all interactions.

Do It Now Deliver on the things you have committed to doing and/or are accountable for producing.

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